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We’re here to make your experience seamless – reach out to our team anytime for assistance!
Your Questions About Placing and Receiving Orders Answered
Shipping & Orders
Orders are prepared for shipping within 2-5 business days. Once dispatched, you’ll receive a confirmation email with tracking information to monitor your delivery.
Orders are usually delivered within 3-14 days, depending on your destination. International shipments may take additional time due to customs clearance or other external factors.
Yes, we deliver to a wide range of countries! Shipping costs and delivery times will vary depending on your location. Be aware that additional duties or taxes may apply for international shipments.
Once your order has been shipped, you’ll receive a tracking link via email. Click the link to view your delivery’s progress and estimated arrival date.
If your order hasn’t arrived within the estimated delivery window, reach out to us immediately. We’ll assist in tracking down your shipment and resolving any issues.
Our Return Policy and How to Ensure Your Order is Right
Returns & Exchanges
We accept returns within 14 days of delivery, provided the loafers are unworn, in perfect condition, and in their original packaging. Returns due to incorrect sizing will not be accepted, so we strongly recommend checking our size guide carefully before purchasing.
To start a return, contact our customer support team within 14 days of receiving your order. Once your return request is approved, you’ll receive instructions for sending the product back to us. Please note that return shipping costs are the customer’s responsibility.
Unfortunately, we do not accept returns or exchanges for incorrect sizing. Please ensure you review our detailed size guide before placing your order to avoid sizing issues.
If your loafers arrive damaged or defective, contact us immediately with photos and your order details. We’ll arrange a replacement or refund at no additional cost.
Once we receive your return and confirm that the product is in perfect condition, your refund will be processed within 5-7 business days. Refunds will be issued to the original payment method, and you’ll receive a confirmation email.